If an issue arises in Interact, what is the first step to troubleshoot?

Determining whether the issue is in Interact or another module is the essential first step in troubleshooting because it allows you to narrow down the source of the problem accurately. By isolating the potential problem within Interact or another module, you can focus your efforts more effectively and avoid wasting time on solutions that may not address the root of the issue.

Starting with this step helps in understanding the environment better, as problems could stem from interconnected modules or dependencies within the Tanium platform. If the issue is found to be specifically within Interact, you can then proceed to the next steps, such as checking logs or other debugging techniques. This systematic approach ensures that resources are allocated appropriately, facilitating a more efficient resolution process.